Legal
This policy was last reviewed in 2024.
When you share your personal, or business, information with Memories Travel Club, you trust us with your information. We are committed to protecting and respecting your privacy and take this trust very seriously.
The purpose of this Privacy Policy is to explain how we collect, use, disclose and safeguard your information, through you accessing our website, making a travel enquiry with us, or a travel booking. It is also intended to advise you of the choices you have regarding our use of your information and how you can correct that information.
Using or accessing our website, giving your explicit consent either in writing or verbally, or by agreeing to our booking conditions, indicates your acceptance of this Privacy Policy and of any changes to it.
We may change this Privacy Policy at any time, and for any reason. We will alert you about any changes by updating the "Revised" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website, and you waive the right to receive specific notice of each such change or modification. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
For the purpose of the General Data Protection Regulation (GDPR) and EU e-Privacy Directive; Privacy and Electronic Communications Regulations (PECR).
We are Memories Travel Club. Our registered office is: London, SW1E 6, United Kingdom.
We may collect information about you in a variety of ways including on our website, when you make a travel enquiry or a travel booking, through our social media channels, at our events, through competitions or prize draws we run, and via other forms of communication including email and direct mail.
The information we collect may include:
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use the information collected about you to:
Where possible we will explicitly seek your consent to use your information for any purpose other than what it was collected for. By becoming a customer, we may also rely on another legal basis to process your personal information, such as having a Legitimate Interest. We will inform you if we intend to process your information in this way, and provide a simple method for you to opt-out of the communication if you wish to do so.
We may disclose only relevant information about you to uphold our contractual obligations to you as a customer in fulfilling your travel arrangements. This may include disclosing relevant personal information with third party businesses and organisations, including airlines, tour operators, travel ancillary providers, banking organisations, and public authorities such as customs/immigration. This may include transferring your data outside of the European Union.
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
We will only share your personal data with third party businesses when there is a requirement to do so to fulfil our contractual obligations when processing your travel bookings. As a Data Controller we will take all suitable precautions to ensure your data is managed and processed in accordance with our own Privacy Policy when sharing your data.
If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorised travel service providers, and only as necessary to complete a transaction that you have specifically requested.
We may use cookies, tracking pixels, and other tracking technologies on our website to help customise our sites and improve your experience. A cookie is a small file that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies identify the computer you are using, not you personally.
On this site we use Google Analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. Google Analytics leaves cookies on your browser but this does not identify you personally.
By using our website, you agree to be bound by our Cookie Policy.
Additionally, we may use third-party software to serve ads on our website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimise your online experience with us.
We may also pass your details to any successor to our business (or any relevant part of it). Information you provide may also be used for statistical purposes. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13, please contact us using the contact information provided below.
You may at any time review, change, request to see or request for the information to be deleted that we hold on you. We will deal with your request in accordance with the EU General Data Protection Regulation or the statutory UK law relating to Data Protection, whichever is enforced in the United Kingdom at the time of your request.
Any request should be addressed to:
The Data Protection Officer
Memories Travel Club
London, SW1E 6, United Kingdom
However, if you request for your information to be deleted, we may be required to retain certain information to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, fulfil any outstanding contractual obligation, and/or comply with legal requirements.
If you no longer wish to receive correspondence, emails or other communications from us, you may opt-out by:
The data we collect from you will be stored within the UK. By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
If we need to transfer your data outside of the European Union (e.g. if your holiday is outside of the EEA) we will ensure the organisation receiving the data has adequate safeguards in place that comply with the most up to date UK privacy laws, that individuals' rights are enforceable and effective legal remedies for individuals are available following the transfer.
If you have questions or comments about this Privacy Policy, please contact us in writing to:
The Data Protection Officer
Memories Travel Club
London, SW1E 6, United Kingdom
Phone: 0330 043 7791
If you are not satisfied with our use of your personal data, or our response to any request you send to us to exercise any of your rights, then you have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
ico.org.uk
PTS Member
We are a member of PTS with membership number PTS 6507. We follow PTS's standards to provide a high standard of service to you. For more information about this and the benefits of PTS go to www.protectedtrustservices.com.